EveryWAN Remote Support version 3
EveryWAN Remote Support is a desktop PC application providing helpdesk staff with an ideal and unparalleled solution for real-time, remote user assistance and troubleshooting on any connected device, that they have virtually “in their hands”.
EveryWAN Remote Support is fully integrated with the EveryWAN Server: a specific “RemoteSupport” tunnel can be allocated to selected groups of mobile end-users – as defined in a given EveryWAN server repository – to allow for remote control operations on their devices.
EveryWAN Remote Support can be operated in a distributed environment, making it possible to take simultaneous control over multiple mobile devices connected to different EveryWAN servers.
A free version of EveryWAN Remote Support is available at no cost, with no time bomb: EveryWAN Remote Support Personal Edition only works over ActiveSync (tethered or via Bluetooth).
This is the only limitation of the Personal Edition. But if you want to be able to support your employees on the field, wherever they are, over any kind of connection, you will need to purchase EveryWAN Mobility Manager which contains Remote Support Enterprise Edition.
KEY FEATURES
Real Time Remote Support |
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View and control any Windows Mobile device using your personal computer’s screen, mouse and keyboard Compatible with any Microsoft
Windows Mobiles and Windows CE Device. |
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Task manager |
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Display, activate and kill active
processes and applications, and remotely reboot your device. |
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 File transfer |
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Browse the file system of your device. Bi-directional file transfer between
your device and your computer. |
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Batch install |
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Download and install programs to
your device. |
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Screen capture |
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Capture device screens and save them on your computer, or share this capture with third parties applications through the windows clipboard. |
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 Shared annotation |
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Draw directly on the device screen to illustrate a specific item on the device screen |
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 System information |
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View all system information of your device such as model, OS version, IMEI, memory and battery status, etc. |
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Registry editor |
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Explore and change remote settings of all mobile applications running on your device. |
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 Voice over IP |
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Discuss with your device through a Voice Over IP based voice communication system |
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 Skin
support |
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Display a picture of the device during a remote session. Your device is not integrated in the
product: build it thanks to the dedicated skin maker application. |
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Other features include:
- Display list of all connected devices with one or more EveryWAN server(s). A helpdesk team can view the devices connected to each server by user group (device serial number as well as identification of each connected user).
- Macro mode to record and playback sets of device interactions which can be used for training purposes.
Where to next ?
Download Free Remote Support Personal Edition. This version is free also for commercial use. The Enterprise edition will offer you advanced management features like ActiveDirectory support as well as support for cellular/operator and wireless networks.
Do you need to deploy, configure and securely administrate a fleet of devices ? See EveryWAN Mobility Manager
Do you need to protect your mobile data ? See EveryWAN Secure Device
News Sparus :
- October 2008 : Sparus wins the Orange Business Services Innovation Awards 2008
- October 2008 : Sparus Software invests in the U.K. to expand its international business
- October 2008 : EveryWAN Mobility Manager version 3.0
- October 2008 : EveryWAN supports IBM Lotus Traveler and Sametime
| Contact us | Read our Blog | Go to homepage | Copyright © 2008 Sparus Software SAS. All rights reserved. We value your satisfaction.
Download IDC whitepaper about Windows Mobile Device Management and Security